Tuesday, April 12, 2011

Never panic at an AV alert

 Everyday many users run into different types of malware and a good amount of the time the AV throws up an alert. One thing I would like everyone to remember is to never panic when they see a anti-malware alert. Worrying whenever you get an alert may even make things worse, make sure you take the time to read the alert and read online if you need help.

 An example would be yesterday when Avast had an FP filled update: Avast blog on FP many people thought a majority of the internet was infected even though it was just an FP. As I was on Yahoo Answers informing everyone that it was an FP and pointing them to the blog new questions were coming in as I typed up my answer to each of the questions already asked. Now don't think "I don't use Avast so I don't need to worry" because every AV has false positives. The point I am trying to make is that you should not panic and start deleting everything when your AV alerts you of something.

 It is always a good idea to quarantine the files before you delete a file. If it ends up being an FP its simple just to restore it out of the quarantine then having to work on un-deleting and fixing problems caused by deleting a file. Do not take this message the wrong way and start allowing each of the alerts you may get, if you don't know what to do go to your AV's support forum and ask others there, most support forums are full of people willing to help others out.

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